Returns, Refunds & Complaints at Gipsy Hill Flowers
Our Fresh Flowers Guarantee in Gipsy Hill
At Gipsy Hill Flowers, we pride ourselves on delivering the freshest flowers to households and businesses throughout the Gipsy Hill area. Our fresh flowers guarantee means every bouquet and arrangement leaves our shop in pristine condition and with maximum freshness, so you receive only the best blooms from your trusted local florist. If you ever feel that we have not met this standard, our team is here to make things right.
Damaged-on-Arrival Policy
We handle every order with the utmost care, but should your flowers or arrangements arrive damaged, wilted, or not as described, please notify us on the same day the delivery is received. This helps us resolve issues quickly and uphold our promise of quality. To assist with the process, we may request brief photographic evidence of the damage within 24 hours of delivery. Your satisfaction is our highest priority, and we will strive to offer a solution as soon as possible.
Freshness Window
All our flower arrangements carry a freshness window of at least 5 days from delivery, provided care instructions have been followed. If your flowers do not stay fresh for this minimum period, please let us know immediately. We stand by the lasting beauty of our flowers, and we're committed to resolving any concerns regarding prematurely wilted blooms within the stated window.
Refunds and Replacement Options
If your flowers are damaged on arrival or fail to maintain freshness within our guaranteed window, we offer the following options:
- Replacement: We will promptly send a new bouquet or arrangement to you, free of charge.
- Refund: If a replacement is not suitable, we can process a full refund to your original payment method.
In some cases, we may request the return of the original flowers for quality assessment and to help us further improve our service. Otherwise, you may dispose of the flowers as you see fit after your request is confirmed by our team.
Complaints Process
Your feedback is essential to our continuous improvement. If you are dissatisfied with any aspect of our service or flowers, we encourage you to contact us as soon as possible. Here’s how our complaint process works:
- Step 1: Share a brief description of your issue, plus any relevant order details (such as your order number and delivery date) so we can verify and investigate.
- Step 2: Our customer care team will acknowledge your complaint, usually within 24 hours, and guide you through potential solutions.
- Step 3: We will offer an appropriate remedy, such as a replacement, refund, or another gesture, depending on the situation.
We want every Gipsy Hill Flowers customer to feel valued and heard, and will always do our utmost to resolve complaints quickly and fairly.
Why Choose Gipsy Hill Flowers?
Gipsy Hill Flowers is proud to be a trusted local Gipsy Hill florist dedicated to serving our neighbouring households and businesses. We’re committed to offering not just stunning flowers, but also reliable, friendly support and flexible returns and complaints handling for your peace of mind.
If you have any questions or concerns about your order, please do not hesitate to contact us. Thank you for choosing Gipsy Hill Flowers as your local flower specialist!
